CBH The Devonshire Arms Hotel

Had a lovely time in the spa or just sitting Infront of the fire chilling with a drink, the staff were great and couldn't do enough for us, especially Martha and the young man at breakfast, bed was comfy, shower amazing and fancy ( we couldn't work out how to use it at first 😄) , toiletries were Amazon from the Chatsworth Estate...would have sat longer before we left but we booked the steam train ride down the road ..

We called in for drinks and all seemed fine until the bar manager was heard moaning about how they had to serve 3 walk in customers and it was normally a quite time. He went in to swear using the F Word. When we challenged him he originally denied it and then,when pushed, he apologised. The other member of staff was very apologetic and looked very embarrassed. When hospitality is struggling, this attitude to customers as an annoyance and the arrogant inappropriate attitude is shocking. Especially from someone clearly in charge. I have since contacted the hotel directly to raise my concerns but was fobbed off with a standard email response and felt dissatisfied. Very unhappy and won't be returning. A hotel of this stature should be delighted to have guests popping in. The prices suggest a better standard of service and quality.